Amsterdam Downtown with rooftop

We had a wonderful stay. Thank you Positive: Location Negative: A little cold

wir sind jetzt krank und werden sicher nie wieder kommen Positive: Die Heizung war kaputt und wir hatten eine Maus im Zimmer Negative: Das sich die Heizungen immer wieder abgeschaltet wurde. Das Personal hat aber drauf bestanden, dass sie funktionieren. sehr traurig

Everything was great Positive: The staff was great. Very nice cozy place and loved the amenities and the view over the city. Will definitely be back!

Positive: Emplacement bon Negative: Rooftop mise en-avant lors de la location finalement en supplément! 55€/j Bruyant réveillé dès 8h du matin par un cours d’opéra… logement humide et froid Propriétaire très peu scrupuleux Demande une caution qui finalement est conservé en fin de voyage (500€) ! Éviter cet homme ! Un scam ++++ Merci Booking.com pour m’avoir aidé à récupérer ma caution après 3 semaines de négociations intense !

BEWARE OF SCAM. They refused to return our entire security deposit. Negative: We got scammed. The property management kept our entire $600 security deposit. I have stayed in at least 100 hotels, Airbnbs and condos in Europe and this is the first time I have been asked to wire $600 directly to a bank 2 days before our trip. If we did not wire the money, we would lose the entire amount we paid in advance for the unit. We had a feeling that we would get scammed, but we had no choice. After we checked out, they kept the entire security deposit and attempted to charge us a rate 3 times higher than advertised to add a third guest to the booking. We were happy to pay the normal fee for the third guest which would have been $218, but since they already had our money, they just took the entire $600. The unit clearly says that it can accommodate up to 4 people, but they claimed we breached "safety protocols" even though our reservation listed all three guests. Do not stay here. They listing also shows several photos of an outside balcony, but if you read the fine print, you must pay extra. When we inquired about the outside balcony, they simply ignored our messages. The unit was loud, lacked any insulation, lacked basic amenities such as a fan, cutlery or bath towels. They gave us one single use bottle of soap for a 5 night stay. You expect a whole lot better when you're shelling out $1200 for 5 nights. Avoid this at all costs. I'd encourage anyone who had a bad experience to also review them on Google. The company who manages the unit is called Crashnstay and the owner is Peter van der Wal. You can also report them to the city of Amsterdam for running an illegal rental. These scammers need to be taken off booking.com.